Support Tickets
- Managing Tickets Using WhatsApp
- Managing Tickets Using Discord
- Managing Tickets using Telegram
- Managing Tickets Using Slack
- Creating A Ticket On Behalf Of The Customer
- Internal Notes
- Bulk Action in Tickets
- Agent Specific Tickets (My Tickets)
- Saved (Templated) Replies
- Ticket Tags (Custom Tags)
- Setup Customer Support Portal With Global Settings
- Automatic Workflow
- Workflows & Automations
- Manual Workflow
- Change Amazon Lambda Cloud Processing Service for Email Piping
- Forward From Microsoft 365 Outlook Web Access (OWA)
- Email Piping For Email-Based Support Tickets
- Auto-forward From Google Workspace (G Suite) to Mainflow
- Managing Email Notifications
- HelpScout Ticket Migrator
- Freshdesk (Freshworks) Ticket Migrator
- Zendesk Ticket Migrator
- Ticket Importer
- Dynamic Dashboard
- Overall Activities
- Reports and Stats
- Navigate With the Keyboard Shortcut
- Agent Time Tracking
- Ticket Form Customization
- Adding a Custom Ticket Submission Form
- Permission Management for Agents
- File Attachment Regulations
- View & Manage Ticket Entries
- Adding Support Staff/Agents
- Creating Products to Categorize Tickets
- Adding Multiple Business Inboxes
- Create Business Inbox Initially
- Dashboard Overview
- Advanced Filter Save Search Feature
- Customize Your Customer Portal with Gutenberg Block
- Add More Attachments Type
- Advanced Filter Mainflow
- Close Ticket Silently
- Automatic Ticket Closing
- Split Reply in New Tickets
- Shortcodes
- Bookmark Tickets
- Outgoing Webhook
- Merge Tickets
- Custom Fields
- Frontend Agent Portal
- Filtering, Sorting & Searching Tickets
- Web and Email-Based Settings In Business Inbox
- Customer Support Portal Dashboard
- Web-Based Settings In Business Inbox
- File Upload Integrations