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Support Tickets
56 articles
Managing Tickets Using Slack
Last Updated: February 18, 2025Mainflow allows you to manage your tickets using Slack. You can see your New Tickets notification in your Slack account and reply to your ticket from Slack. This article will guide you through how to connect your mainflow with Slack to manage your tickets in Slack. Mainflow Slack Settings To learn how to manage your Tickets using Slack,...
Managing Tickets using Telegram
Last Updated: February 18, 2025Mainflow allows you to manage your tickets using Telegram. You can see your New Tickets Notification in your Telegram groups or a person’s Inbox and can also reply from your Telegram inbox. This article will guide you through how to connect your mainflow with Telegram to manage your tickets in Telegram. Mainflow Telegram Settings To...
Managing Tickets Using Discord
Last Updated: February 18, 2025Mainflow can send notifications for your Tickets to Discord. This article will guide you through the whole process. Mainflow Discord Settings To learn how to get Ticket notifications in Discord, follow the steps with screenshots below — Go to the Global Settings from the mainflow Dashboard and select Notification Integrations from the left sidebar to find the Discord option. You will see the Discord Integration...
Managing Tickets Using WhatsApp
Last Updated: February 18, 2025Mainflow allows you to manage your tickets using WhatsApp. You can see your New Tickets notification in your WhatsApp account and reply to your ticket from this. This article will guide you in setting up WhatsApp integration with mainflow. Mainflow Twilio Settings To learn how to manage your Tickets using Twilio (WhatsApp), follow the steps with the screenshots below – Sign...
Agent Time Tracking
Last Updated: February 18, 2025Mainflow makes it easy for agents to track time with the Agent Time Log feature. Agents can log the time they spend on tickets, and you can view a timesheet report to improve your workflow. This article will show you, step by step, how to turn on the Time Tracker for your support agents. Enable...
Navigate With the Keyboard Shortcut
Last Updated: February 18, 2025Mainflow now lets you navigate the Ticket section faster using Keyboard Shortcuts. No additional setup is needed simply use the shortcuts listed below in your Ticket section to perform specific actions. This Keyboard Shortcut only works on Tickets Section and inside a Ticket. Access the Keyboard Shortcut To use keyboard shortcuts, open FluentSupport and navigate...
Reports and Stats
Last Updated: February 18, 2025The “Reports” is an advanced statistical analytics and reporting feature of Mainflow. It provides an accurate view of the entire team’s performance and even allows you to track and measure the performance of individual support executives. This article will give you a focused overview of the dashboard in the “Reports” feature. Reports You will find the “Reports” option from the...
Overall Activities
Last Updated: February 18, 2025The “Activities” is another awesome feature of mainflow that lets you keep track of the overall ticket activities of your Support Agents. This article will give you a detailed overview of the dashboard in the “Activities” feature. An Overview of Activities You will find the “Activities” option from the top-right menu on your dashboard. This will display a timeline of overall...
Dynamic Dashboard
Last Updated: February 18, 2025Mainflow has an impressive new Dynamic Dashboard for user convenience. With this dynamic feature, customers can effortlessly customize their dashboard by adding or removing information as needed. To get an overview of the Dynamic Dashboard of mainflow, read the article accordingly. An Overview Of Dynamic Dashboard Right now, the Dynamic dashboard has three functionalities and these are: Drag & Drop With this Drag & Drop,...
Ticket Importer
Last Updated: February 18, 2025Mainflow allows users to effortlessly Import their entire Ticket database from various platforms (Awesome Support, Support Candy, JS Helpdesk, Help Scout, Freshdesk, and Zendesk) into mainflow, eliminating the need for transferring manually. This article will guide you through the whole process of doing it. Import Tickets From Other Platforms Into Mainflow To learn how to import tickets from other platforms into mainflow, follow the steps...