The Customer Support Portal will let you serve more customers with less effort. Built to support growth and reduce churn
WHAT IS THE CUSTOMER SUPPORT PORTAL?
The Mainflow Customer Support Portal is the place where your customers will log in to create a support ticket for you to reply to. It’s a modern and stylish support portal that you can style to match your brand colors and it is also very user friendly for both your customers and your organization
CORE FEATURES
Ticket System
Easily prioritize and resolve questions, or simply answer as they come along. You control how your organization should manage tickets in all aspects
Ticket Status
Ticket status tells you exactly how your support desk looks like. Know exactly who’s waiting and who’s been taken care of at a simple glance
Advanced Filtering
Sorting and filtering with advanced search is a breeze with Fluent Support. Improve response rates and make your agents’ lives a whole lot simpler
Tags for Easy Mgmt
Tags let you identify tickets and label them to match your management style. Turn Fluent Support into your own system
Support Portal
A customizable support portal lets you maintain your branding throughout your support site and your support desk. A streamlined customer experience awaits
360°Customer Overview
Knowing who you’re doing business with is beyond necessary. Find all customer information in easily accessible contact profiles, designed to make support tasks simple
Use Saved Replies
Fast responses are the only way to win. Saved replies let you answer questions before the customer can even think about the competition
Automated Workflows
Workflows can be deployed manually or automated. With Fluent Support, repetitive and time consuming tasks will become a thing of the past
Don’t Reply Twice
No more repetitive messages or confusion. Receive instant notifications when multiple agents enter the same ticket, ensuring clarity on who’s in charge
Use email marketing automation to scale your business to the max
With MAINFLOW CRM and the powerful email marketing automation module, you can connect to thousands of potential customers with tailored messages to various segments. You can automate unlimited actions in your email campaign such as adding an upsell, an order bump, send buyers info on new products and much more
Automatically publish your branding and product content on 18 different social medias
Make great content and automatically distribute it on all of the world’s largest social networks, including Facebook, Twitter, LinkedIn, Instagram, Telegram and many more. Schedule your content for re-publishing to keep your branding machine going.
Mainflow UI Designer is a state of the art web design tool that includes a powerful SEO module
With the UI Designer you can easily design and build your own elegant webpages to showcase for your customers. Everything is drag and drop and the UI Designer comes with more than 100 design elements so you can design virtually anything you can imagine.
Included is also our powerful SEO module. Tee SEO module analyzes your text, compares it to your chosen keywords and makes recommendations for adjustments so that your content will rank better in Google – all with the aim of getting you more traffic
Our AI Engine is the takes content creation to the next level. Generate, insert and analyze content inside Mainflow
Use the AI Engine when creating content for your business webpages. Its very easy to use – simply pull in the AI block and type in your prompt and engage in the AI dialogue. When satisfied, just hit enter to insert the content right in the page you’re building with the UI Designer
