The Customer Portal is intended for direct use by end-users where users can view & use the dashboard to submit tickets. This article will guide you through how the Customer Portal of Mainflow can be used with all the available options.
Customer Portal #
To learn how you can use the customer portal with the help of its all available options, follow the steps with the screenshots below –
First, sign up or log in to the customer support portal and the Customer Portal Dashboard will open with all available options.
Remember, for sign-up, use a valid email as a verification code will be sent to the user email for confirmation, ensuring only valid emails can be used for sign-in.
All the options of the Customer Portal Dashboard are explained below:
Option A: Using this, you can filter which tickets (All, Opened, or Closed tickets) you want to see in your dashboard.
Option B: Using this button, you can create and submit your support tickets as many as you want.
Option C: Using this dropdown option, you can filter your tickets based on the Products.
Option D: With this, you can Sort your tickets in Ascending or Descending order based on Ticket ID, Title, & Created At options.
Option E: Using this search bar, you can search for any of your desired tickets by putting its title in the box.
Option F: Under this Conversation column, your all tickets will be listed.
Option G: Inside this Status column, you can see the Thread Counts and a few statuses (e.g., New, Active, and Closed) for each ticket.
Option H: Under this Date column, you can see the opening time of your tickets.
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our support team. Thank you.