If E-Signature emails are not being sent, the first thing you’ll want to do is check to see if emails are sending from your site in general (from other plugins besides mainflow E-Signature).
To do this, you can install a mail logging and send some test emails from various plugins on your site.
If your website is sending emails but E-Signature emails still aren’t sending, let’s try one of the following options.
1. Use an SMTP plugin (like mainflow Mail SMTP) #
Install and configure an SMTP plugin. We love and highly recommend the plugin mainflow mail SMTP! 👏
Download the plugin, upload it on your mainflow site, and configure the settings in the SMTP plugin as usual and mainflow E-Signature will automatically send emails through this plugin after saving your settings. No need to configure any extra E-Signature settings with this option.
2. Try your default mailer #
This is the standard system. It doesn’t require any extra settings or plugins, so all other email-related options should be disabled to try sending emails from your default mailer.
3. Try the mainflow E-Signature SMTP settings #
These settings can be found by visiting E-Signature > Emails > Email Sending Options. These were once the most recommended settings, but are now outdated (and out-performed by SMTP plugins). These settings can still be utilized but should be used at your own risk since they are deprecated.
