Our Knowledge Base App Has Got You Covered For All Your Support Needs
Great Knowledge Base, Happy Customers
Accelerate your growth by creating content-rich documentation and shower your customers with love using the Mainflow Knowledge Base app
CORE FEATURES
Readymade Templates
Choose from tons of ready templates to create beautiful documentation any way you want in Mainflow
Email Reports
Measure the performance of your knowledge base and get email reports with insightful analytical data about traffic, views, click-rates, and more
Advanced Live Search
Improve user experience by adding an advanced live search bar so your visitors can find helpful documentation articles easily
Scrollable Table of Contents
Automatically add a responsive, sticky Table of Contents to your knowledge base and help site visitors navigate through your content with ease
Internal Knowledge Base
Create and manage your own private internal knowledge base and control access to your internal documentation based on specific user roles
Multilingual
Take advantage of Mainflow’s built-in translation tool and create multilingual documentation to connect with users from all over the world
Instant Answer Chat
Create a fantastic instant answer chat for your website so users can easily find the documentation they need
Attachments & Related Docs
Embed attachments and related documentation in each single doc to provide supporting content and additional information for easy understanding
Estimated Reading Time
Display the estimated reading time of a single doc so users can understand how long they might need to read this documentation
Ready Made Templates For Intuitive And Engaging Knowledge Bases
Easily create and structure your Mainflow knowledge base using the ready-made templates for your knowledge base (or just use the default set up as is). There are many design and structure varieties to choose from, simply use the template that fits best
Performance Insights To Help You Continuously Improve Your Knoweldge Base And Your Support
Measure the performance of your knowledge base and get email reports with insightful analytical data about traffic, views, click-rates, and more. Our Knowledge Base app tracks key metrics such as total views of an article, total searches, total reactions and more
Advanced Live Search Gives Your Customers Maximum Availability
Improve user experience by adding an advanced live search bar so your visitors can find helpful documentation articles easily. Our Advanced Search function immediately display relevant results, making it easy and intuitive to find what’s needed
Instant Answers Chat Function
Create a fantastic instant answer chat for your website so users can easily find the documentation they need. The Instant Answers Chat feature comes pre-installed on your Mainflow site when having purchased the Support or Full Suite plan. Instant Answers is a chat style widget that is available on every page that you define, making for an ‘in-app / on-page’ support experience, at your customer’s fingertips
