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56 articles
File Upload Integrations
Last Updated: February 18, 2025Mainflow offers three platforms for storing uploaded files: your Default WordPress storage, Dropbox, and Google Drive. But, you can select only one storage platform for your uploaded files at a time. This article will guide you through the process required to upload your files in mainflow. File Upload Integration With Mainflow To learn how to set your preferred...
Web-Based Settings In Business Inbox
Last Updated: February 18, 2025Web-based Business Inbox allows customers to create support tickets directly from the website only. This article will explain the functionalities of web-based business inbox settings in Mainflow. Read the article accordingly to understand what these settings do. Web-Based Settings of Business Inbox To learn how web-based settings work, follow the steps with the screenshots below — Go to Business...
Customer Support Portal Dashboard
Last Updated: February 18, 2025The Customer Portal is intended for direct use by end-users where users can view & use the dashboard to submit tickets. This article will guide you through how the Customer Portal of Mainflow can be used with all the available options. Customer Portal To learn how you can use the customer portal with the help of its all available options,...
Web and Email-Based Settings In Business Inbox
Last Updated: February 18, 2025Web and Email-Based (Mailbox) business inbox allow customers to create support tickets both from the website and email. This article will explain the functionalities of web and email-based business (mailbox) settings in mainflow. Read the article accordingly to understand what these settings do. Web and Email-Based (Mailbox) Settings of Business Inbox To learn how Web and Email-Based (Mailbox) settings...
Filtering, Sorting & Searching Tickets
Last Updated: February 18, 2025In mainflow, you can easily Filter, Sort, and Search through your tickets, which makes it easier for you to find any tickets, and arrange the tickets in any order that is convenient for you. This article will guide you through the process of Filtering, Sorting, And Searching Tickets. Filtering, Sorting, And Searching Tickets To learn how to Filtering, Sorting, And...
Frontend Agent Portal
Last Updated: February 18, 2025Mainflow allows its Agents to view the Front End of the entire Support Portal ( i.e., you want your Agents to have access to see only the Front End of the Support Portal, not the Back End ). This article will guide you through the process of doing it. To view the Front End Agent Portal, you must have the Mainflow installed and activated on your WordPress site. Front End Agent Portal...