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56 articles
Outgoing Webhook
Last Updated: February 18, 2025The Outgoing Webhook feature of mainflow allows sending data from Fluent Support to other external platforms through Workflows. This article will guide you through the whole process of doing it. Outgoing Webhook To learn how to send data using Outgoing Webhook, follow the steps with screenshots below — You have to send data through either Manual or Automatic workflow. To ensure which one...
Bookmark Tickets
Last Updated: February 18, 2025Mainflow allows the support agents to Bookmark their tickets to find them easily on the dashboard or to request another agent to look at a ticket. This article will guide you through the whole process of doing it. Bookmarks To learn how you can Bookmark your tickets using mainflow, follow the steps with the screenshots & GIF below...
Shortcodes
Last Updated: February 18, 2025Mainflow is fully shortcodes enabled i.e., you can use Shortcode for specific pages or posts on your WordPress site for your Customer Support Portal. This article will help you with a list of compatible shortcodes and their use case in the Customer Portal of mainflow. Shortcodes for the Customer Support Portal Here are some Shortcodes listed below that you can...
Split Reply in New Tickets
Last Updated: February 18, 2025Mainflow allows you to Split any reply into a new ticket i.e. if a customer raises a new issue in an ongoing ticket, you can separate the conversation and create a new ticket, and the separate tickets will appear on both the customer & support ends. This article will guide you through the whole process of doing...
Automatic Ticket Closing
Last Updated: February 18, 2025Mainflow allows you to Close Tickets Automatically where you can set which type of tickets will be closed automatically based on different criteria. This article will guide you through the whole process of doing it. Automatic Ticket Closing To learn how to close tickets automatically using mainflow, follow the steps below — First, go to your mainflow and click on Settings. Select Auto Close Settings from...
Close Ticket Silently
Last Updated: February 18, 2025Mainflow has an automatic ticket-closing feature that notifies the users via email when their ticket is closed. But, the “Close Ticket Silently” feature allows the support agents to close tickets silently without sending any email notification. This article will guide you through the whole process of doing it. Close Ticket Silently To learn how you can close your ticket silently using mainflow, follow the...
Advanced Filter Mainflow
Last Updated: February 18, 2025Advanced Filter in mainflow allows you to filter your tickets in advanced ways i.e., filtering tickets by setting different conditions. This article will guide you through the whole process. Advanced Filter To learn how to use Advanced Filter in mainflow, follow the steps with the screenshots below — First, go to your mainflow and click on Tickets. Now go to your desired ticket...
Add More Attachments Type
Last Updated: February 18, 2025When submitting/replying to any ticket, mainflow allows certain types of Attachments with some specific regulations such as Photos, CSV, PDF/Docs, Zip, and JSON. But, if you want you can add more Attachment Types if needed. This article will guide you through the process of Adding more Attachment Types. Add More Attachment Types To learn how to add more attachment types, follow the steps with screenshots below —...
Customize Your Customer Portal with Gutenberg Block
Last Updated: February 18, 2025Mainflow (Customer Portal) Gutenberg Block empowers you to create a completely customized customer portal. You can design the customer portal exactly according to your preferences. To know the whole process, follow the steps accordingly. Add Your Customer Portal To learn how to add the Mainflow (Customer Portal) on your WordPress site, follow the steps with screenshots below —...
Advanced Filter Save Search Feature
Last Updated: February 18, 2025Mainflow makes it easy to save your advanced filtered searches for tickets. Instead of setting up the same filters repeatedly, you can create a custom filter once, save it, and apply it anytime with just one click. In this article, we’ll guide you through the simple steps to save your advanced filtered search. Save Search...
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