Subscribe
Support Tickets
56 articles
Zendesk Ticket Migrator
Last Updated: February 18, 2025Zendesk is a SaaS platform for complete customer service solutions. Zendesk users can easily transfer their tickets to mainflow through an API. This article will guide you through the process. Remember, to migrate the Tickets from Zendesk to mainflow, you need to have the mainflow installed and activated on your WordPress Site. Import Tickets From Help Scout Into Mainflow To learn how to import tickets from Zendesk into mainflow, follow the...
Freshdesk (Freshworks) Ticket Migrator
Last Updated: February 18, 2025Freshdesk is also a customer service SaaS platform, and now, Freshdesk users can easily transfer their tickets to mainflow through an API. This article will guide you through the whole process. Remember, to migrate the Tickets from Freshdesk to mainflow, you need to have the mainflow installed and activated on your WordPress Site. Import Tickets From Help Scout Into Mainflow To learn how to import tickets from Freshdesk into mainflow, follow the...
HelpScout Ticket Migrator
Last Updated: February 18, 2025HelpScout is a SaaS tool for customer communication. HelpScout users can easily transfer their tickets to mainflow through an API. This article will guide you through the process. Remember, to migrate the Tickets from HelpScout to mainflow, you need to have the mainflow installed and activated on your WordPress Site. Import Tickets From Help Scout Into Mainflow To learn how to import tickets from Help Scout into mainflow, follow the steps...
Managing Email Notifications
Last Updated: February 18, 2025With mainflow, you can set up Email Notifications that will send automated emails to customers, admins, or support agents based on certain actions such as a new Ticket created, a Ticket replied to by an agent, a ticket closed by an agent, etc. This article will help you through the steps required to learn the whole process. Set...
Auto-forward From Google Workspace (G Suite) to Mainflow
Last Updated: February 18, 2025This article will provide detailed guidelines on setting up automatic forwarding of all emails from a Google Workspace mailbox or Gmail address to mainflow. Auto-Forward from Google Workspace to Mainflow Before starting the procedure, ensure you have followed the first steps; setting up a new Business Inbox in mainflow and your mainflow Mailbox Address is ready.To know the details of setting...
Email Piping For Email-Based Support Tickets
Last Updated: February 18, 2025You must set up Email Piping first to use the Business Inboxes for Email-based support channels in mainflow. This article will guide you through the steps required for Email Piping. Email Piping Settings To set up Email Piping, you must create a Business Inbox with an Email-Based support channel. And, to learn how to create this, read this documentation. To learn how to set up Email Piping for an Email-based business inbox, follow...
Forward From Microsoft 365 Outlook Web Access (OWA)
Last Updated: February 18, 2025This article will guide you through the steps required to forward email from Outlook Web Access on Microsoft 365 (formerly known as Office 365), also known as OWA, to your Mailbox of mainflow. Forward from Microsoft 365 Outlook Web Access (OWA) Before starting the procedure, ensure you have followed the first steps; setting up a new Business Inbox in mainflow and your mainflow Mailbox...
Change Amazon Lambda Cloud Processing Service for Email Piping
Last Updated: February 18, 2025This article will help you through the steps required to change your default Amazon Lambda Cloud Processing service and implement another one for Email Piping in mainflow. How to Change the Amazon Lambda Cloud Processing Service To learn how to change the Amazon Lambda Cloud Processing service and implement your own Lambda function for mainflow Email Piping, refer to the Repository below — https://github.com/WPManageNinja/fluent-support-email-parser Please use...
Manual Workflow
Last Updated: February 18, 2025A Workflow/Automation is a sequence of tasks that can be done Manually or Automatically using certain triggers and conditions to avoid performing the same actions repeatedly. This article will guide you through the process required to learn how to create the Workflow Manually in mainflow. Create A Manual Workflow To learn how to create a new workflow manually, follow the steps with screenshots below...
Workflows & Automations
Last Updated: February 18, 2025A Workflow/Automation is a sequence of tasks that can be done either Manually or Automatically using certain triggers and conditions so that you can avoid performing the same actions repeatedly. You can easily create a workflow in mainflow as it has its own workflow system. This article will guide you through the process required to create workflows in mainflow. Create New Workflows In Mainflow...