Engage your customers with ease and effect with our Knowledge Base module
ABOVE AND BEYOUND IN SUPPORT
With the Mainflow Knowledge Base module you’ll get to engage your customers like a pro of the pro’s. Impress your customers with a vat library of easily searchable help articles, videos and much more. Your customers will easily find the answers to their questions
CORE FEATURES
Many Knowledge Bases
Build fully independent knowledge bases. It works beautifully as a standard single knowledge base and in case you need, you can add more knowledge bases at any time
Advanced Search Bar
Search for any content and get live results with a snippet of where the searched terms were found and highlighted query terms
Unlimited Hierarchies
No matter how complex your content is Mainflow helps you to organize it in the best way. Easily create sections and subsections with as many hierarchical levels as you need
Boxed and List Views
Display your sections as a list of articles or as boxes. Choose the look of your sections and sub-sections independently
SEO friendly Permalinks
Let visitors and search engine know how your content is structured with well organized permalinks – and gain more free traffic
Organize Everything
Just drag and drop your knowledge bases and sections in the order you like. It’s just that easy
Breadcrumbs Navigation
Never let your visitor get lost with this fundamental feature. They will always know where they are not matter how deep they ventured in your documentation
Content Restriction
Have full control over your content. Choose who can access any of the articles, sections or KBs in your documentation with fine-grained precision
Improvement Statistics
See which articles are most visited and how they score based on visitors views and votes. Find out what people are searching for and what they couldn’t find answers to
Unlimited Knowledge Bases to cover your various services
Best solution for any business that deals with multiple products or services. Separate your online documentation in a logical way. Scales with your business needs! It works beautifully as a standard single knowledge base and in case you need, you can add more knowledge bases at any time
Advanced Live Search
Live search makes it easy for visitors to find what they are looking for. Finds the most relevant articles according to the search terms used. Displays found articles ordered by relevance, views and votes with highlighting of query terms in search snippets
Manage all KBs, articles and settings from within the Mainflow dashboard
Adjust all settings to your needs and customize the appearance of your Knowledge Bases simply by pointing and clicking. Add as many sections to your individual Knowledge Bases as you need, and add as many articles as your customers would like. Add Breadcrumbs for easy navigation and easily adjust all colors to fit your company’s branding
Choose a default theme that fits your branding and customize it easily
Your customers like your brand and so you need to match your Mainflow Knowledge Base with your branding and colors. Well, that’s easy to do in the Knowledge Base module, simply choose a Knowledge Base theme and start customizing it using all the options at your fingertips. Change text colors in articles, change colors os the buttons in the Knowledge Base and much more
Get an easy start
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