Pour some love on your customers and serve them just right with the Mainflow Chat Module

INTEGRATED CHAT SUPPORT

The Mainflow live chat module is designed to help you connect in real time with your customers. Whether you would like to use the chat module for pre-sales questions only, for direct customer support or both, is entirely up to you

CORE FEATURES

Logged in or guest users

Control who should be able to access the chat, logged in users or also guest users

Send a message offline

If no agents are online, the agent can still send a message via the livechat

Overview of all chats

As an agent you will get an updated list of open chats. You can join a chat by clicking on the chat name

Allow attachments

Use the settings panel to choose if you will allow attachments. Attachments can be added both from the customer side and the agent side

Hide chat when offline

Easily set the live chat to be invisible when no agents are online. This way you can make sure your customers don’t get a bad support experience

Style the chat widget

Style the chat widget to match your company’s colors and visual appearance. Easily done via the settings

Easily respond to your customers inquiries in real time

In the Live Chat overview, you get an overview of all current chats and your support agents can get an overview and choose which chat to respond to. If enabled, the support agents and customers can also upload screenhots to show and resolve any issue your customers have encountered

THE LIVE CHAT OVERVIEW
THE LIVE CHAT SETTINGS

Customize almost anything in the chat experience to fit your brand

After you have decided to offer your customers live chat support, it is now up to you to design the chat experience. Luckily, that’s easily done in the Mainflow chat module. Simply go to the settings and control just about anything, from guest chat options to colors, welcome messages, the chat widget name and much more

Embrace your potential and existing customers with a warm welcome

Whether you would like to extend your live chat services to existing customers, potential customers or both, you can easily do so in the settings area. Moreover, you can customize the welcoming texts for your audience to fit with your services when both being online and offline

LIVE CHAT – ONLINE OR OFFLINE FEATURES

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